Avoid This Cowboy Company!Bargain-bucket prices — but you get what you pay for.They sent a teenager in a tracksuit to carry out the ‘survey’ that lasted all of 10 seconds as all they did was push the button on the fire alarm. When questioned if that’s all it entails, they reassured me they were qualified to do this. I remember thinking ‘qualified to push a button?!’ as it was pathetic.They then cant interpret the British Standards accurately and gave the wrong certification.Try to discuss it with them, and you’re diverted to a call centre overseas — incredibly rude staff who simply hang up the phone. On a public review response, they offered compensation and a public apology if another party would certify. We got a council fire surveyor, a registered building control approver AND a different certifier all confirming that LCL’s intrupretation of the British regulations are wrong. We ended up getting it certified accurately by a company 3 times the price, who undertook a proper survey. They measured the locations of the fire alarms, tested the electrical box, asked us if we have our instructions for alarms - all the things which a competent person would ask!When presented with this, LCL responded by shouting on the phone and backtracking on their promise of compensation and apology even though the offer was made in writing. Goes to show how unprofessional they are - it honestly couldn’t get any worse.Stay well away!
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