My experience with Group 1 Jaguar Land Rover Preston has been extremely disappointing and stressful.While the sales experience was excellent (Jake Fry was professional and genuinely customer-focused), the service and aftercare department is the complete opposite.Following warranty work on my vehicle, I was spoken to rudely and condescendingly by service staff, repeatedly accused of lying, and treated with a complete lack of professionalism. Reasonable requests were dismissed, basic customer service was absent, and escalation was actively discouraged.Most concerning of all, within minutes of collecting my vehicle after warranty work, a red “Stop safely – electrical fault” warning appeared while I was stationary at traffic lights outside the dealership. Despite this, I was told it was a “new fault,” refused immediate assistance, and instructed to contact another dealership — even though I had just left their site.I was left without a vehicle for the entire weekend and into the working week, despite the car being under manufacturer warranty and a PCP agreement. Requests for help, explanations, and even an email address to raise a complaint were refused.This experience shows a serious lack of care, accountability, and basic respect for customers. The contrast between sales and aftersales is staggering.Based on this experience, I would not trust this dealership with servicing, warranty work, or aftercare, and I will not be returning.
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