Ref – Range Rover Evoque – Reg MEZ 66I will start by saying that both my wife and I own Land Rovers, the wife has an 2020 Evoque and I have a 2021 Defender, both purchased new.We have had up to last few weeks had no issues or problems with these vehicles and have been perfectly happy, we even decided agreed we would swop them both this year the Defender for a brand new Defender and switch the Evoque for a brand new Velar, but that ship has now sailed and we will NEVER be purchasing Land Rover product again, based on the fact that our local dealer is 100% incapable of looking after us, should we have a problem.So what happenedOn the 29th December my wife’s Evoque suddenly showed a warning on the dash “Charging system fault detected” I googled it and it said it could be the battery or the alternator, so I charged the battery.This didn’t help, the fault stayed on the dash, the performance of the car was not affected, it did not go into limp mode.On the 31st December more faults should up on the dash “Hill Decent Control not available” and “Gearbox fault detected”. Again performance was not hampered, I will add at this stage the Evoque is hybrid and the car would not charge, at home or at any charging station.I explained the problems to the service receptionist, they explained that the soonest they could diagnose it was the 20th January, they did say that it wouldn’t hurt to continue to use it, so I booked it in with them, this was the earliest date and the inspection would cost £240 to look at it and do a diagnostic test, this would only cover the inspection.So after booking the car in, I left, re-assured that the car was safe to drive.I organized a mobile mechanic to come and to a diagnostic test on Monday 5th December, as I was not comfortable waiting till the 20th, the following errors came up ABS Control Module, Battery Energy Control Module, Electric Power Inverter Control Module and Transmission Control Module. He spoke to someone he knew who worked at the Land Rover and they said that the Transmission Control Module was probably the main fault and the others were related to that? He told the mechanic that it’s a very common problem on Land Rovers.At 4.00pm on the 9th January, whilst my wife was out in the car, the car suddenly cut out, lost all power and was stuck in Neutral gear, on a hill (couldn’t have happened at a worst place or a worst time!) She rang me and I drove straight to her. When I got there she was in tears, she had, had to depress the break for the whole time she waited for me, otherwise the car would rolled back into traffic and the break pedal kept kicking back at her and she was panicking about causing an accident.When I got there, I checked the car, the battery was completely dead, the car was indeed stuck in neutral and the handbrake could not be engaged. It was on a main road, on a hill, it was in a dangerous position and the brake needed to be held depressed.I called Stratsone Land Rover and spoke to the service department, I explained the issue, I was told, that they were about to close and they couldn’t help. Or wouldn’t help!At great expense I organized a low loader, to come and pick the car up. I agreed with the driver, that I would meet him a Stratsone Land Rover at 10am the following morning.I went to Stratstone Land Rover Birmingham North at 9.00am the following morning to explain to the service department that the car was about to arrive on a low loader.I was told “We do not have space for a breakdowns, you will need to take elsewhere”I explained that I wasn’t expecting it to be repaired immediately and that I have an appointment for the 20th and it could wait till then. I was then told by the service manager, who came over to re-iterate, they would not allow the car to be left with them, that my appointment for the 20th could not be honored, this was due to the fact that it was now a breakdown and not a diagnostic test, as the car could not be driven into the work shop and the earliest they could look at it was late FEBRUARY? He could not have been more unhelpful.I showed him the fault codes I had got, he acknowledged that he had dealt with these before, but would not acknowledge that these were common faults.The sad truth is that you only find out how good a dealer is when you have a problem and Stratsone Land Rover, are terrible, I will never buy a Land Rover product again, for as good as the products is (and I’m now questioning how good they are).I have since had the car trailered to an independent garage on the hope that they can help get this car back on the road. I think it will then be sold and we will buy a different brand on the hope that they look after there clients better!!!
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