Our 12 month old evoque has a problem with the alternator. As if that isn’t bad enough we waited 45 minutes for someone to answer the call only to be told it would be between 8 and 10 hours before someone came out. AA recovery came and arranged for the car to be collected the following day and advised us to contact the local enterprise branch. Enterprise said they didn’t have a car for us until late the following day even though we said we weren’t bothered about like for like. No one recovered the car the following day and no one contacted us to keep us informed as to what was happening. Rang landrover assist to find out what was happening and was told they would find out and ring us back. That didn’t happen. The lack of communication is a big problem along with the lack of customer care and consideration. We have no idea if our car has reached the garage and no idea of when we can expect a courtesy car. Very disappointed and dissatisfied
Claim your business profile now and gain access to all features and respond to customer reviews.
