Review Time
John the gentleman I spoke to today displayed extraordinary compassion and understanding. I can’t thank him enough for his willingness to listen and support me. Having these difficult conversations is hard but he made me feel truly supported. Thank you and God bless 🙏🏻
The agent I spoke to, a lovely lady called Andrea (pronounced differently, so I hope the spelling is correct)she was very helpful, kind and understanding. Andrea sorted my query out very quicky.
An asset to the company.
Darryl was very helpful and professional. He gave me the information I needed to help myself and to move forward with the query. He also let me know the right processes that needed to take place in the right order which saved a lot of time for me. Going forward I feel I know what to expect once I'm contacted again by lantern which gives me peace of mind. He was fab. Thank you
I had a conversation with a representative from this company this morning, and it truly felt like a heavy burden was lifted off my shoulders! The individual was very informative, incredibly patient, and showed remarkable understanding of my situation, handling my inquiry with the kind of sensitivity that is often hard to find in today's debt recovery industry. They even assisted me in reducing my monthly payments, which I wasn't aware was an option at first. This representative is a valuable asset to the company, and I want to emphasize that this service is exceptional. If you have the chance to connect with them, I highly recommend taking that opportunity to work with them towards resolving your debt.
I encountered an issue because the solicitors had not returned the file correctly for closure, but the courteous and helpful representative I spoke with addressed the problem with great care and attention. I want to express my gratitude for his professional and reassuring approach, as well as for resolving the issue promptly and effectively.
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