I would rate this service with NO stars if possible. I placed my order on August 29, 2025, and have chased this matter five times with no responses. Almost four months later, my order arrived, but the personalized pajamas were not done; they just sent the plain ones. Four months is plenty of time for personalization. I've contacted customer support about my order, and they can't open another case for 14 days. Christmas will be over by then. I was patient and only followed up in November. This level of service is completely unacceptable. Avoid this company if you want to avoid extra stress before Christmas.
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