The ordering and communication experience from the online store has been horrendous. I ordered in August and had no idea when my items would arrive. I started emailing in September to change my address, as we were moving soon, but after multiple emails, they changed my address to the old one without responding. I sent reminders, used their portal, and even reached out via social media, but received no replies. We finally moved in early December, and today I received a dispatch notification for the old address!
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