After purchasing and installing the battery, the inital first few months were fine. The battery worked as intended. However, after 10-11 months of little to no use, the battery faulted and no longer works.Although they offer a 12 month warranty, Australian Consumer Law entitles all consumers who's products have suffered a major fault to a replacement or refund regardless of company policy.Edit: They refuse to comply with Australian Consumer Law, by denying refunds beyond their stated period. They fail to understand that Australian Consumer Law applies IN ADDITION TO company warranties.Despite quoting legislation and official government websites. I have received the same "it is not covered by our warranty" so a refund cannot be processed.The support team (if there even is one) feels like youre speaking to a robot. And any questions left in the email do not get answered. The company is based in Hong Kong China, and i assume this is where the customer service is based from. Despite being non-australian, as they trade within australia, they must follow all Australian laws, regulations and rules, including Australian Consumer Law.Their parent company is Aostlecell, which i assume they do not want to trade under as the reviews for their company are far below poor. I would never advise anyone to buy anything from Aostlecell or its other websites, knowing how poor the quality of their batteries are or the absence of customer service.
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