Do not purchase from this company. I ordered a single key and hinges to replace a broken key on my child's Lenovo laptop. I received an email a little over a day later saying the key was not in stock, but they could substitute it with a random key with a sticker on it. I was told the random key would not be backlit, but would be compatible. I told them to go ahead and send the random key. They did not offer a partial refund, even though the random key was obviously inferior without the backlit function. I also did not ask for a partial refund.The key and hinges took just over two weeks to arrive and I received an email link with video instructions on how to install the key. The key and hinges I received were already put together as one piece, but the video showed the hinges separate from the key. The person in the video gave instructions on how to attach the hinges together and lay them in the empty key slot. That was it, nothing about the key. I assumed you just lay the key overtop and press down, which is what I gathered from other YouTube videos. The problem was, again, my key and hinges were already snapped together as one piece. The only option I had was to remove the hinges from the backside of the key, if I wanted to follow the directions they had given me. So that is what I attempted to do. The hinges do not remove easily from the key and are very fragile, so naturally I broke them. I explained to "Marie", via email, exactly what I have written here and asked for a replacement key or refund. Marie offered to send out another key, but I would have to pay for shipping. I replied stating I didn't believe I should be responsible for shipping, due to their faulty instructions. Marie ended up refunding the cost of the key, but charged me for the shipping and handling. Now I have no key, I'm out $5 and wasted over two weeks of my time.I know this review is long, but when you leave a negative review, you should provide context. With all of that being said, do not give this company your money. When a company is willing to lose a person's business over $5, that says a lot. As others have mentioned, take your computer to a repair shop and save your time and money.
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