I am extremely disappointed with my experience with this company.After paying £137 for my order, I was later informed that my parcel was stuck at customs and that I was expected to pay additional customs clearance charges upfront, with a promise of reimbursement later. This was not disclosed at the point of purchase.When I raised concerns, I was told to contact the courier directly and manage the customs process myself — despite the courier being contracted by the seller and not by me. I do not have an account with the courier, yet the responsibility was repeatedly pushed onto me.I made it clear that I do not have the funds to make further upfront payments and that this situation is unacceptable. The lack of transparency, poor communication, and refusal to take responsibility for delivery has been extremely frustrating.I would strongly caution other customers to clarify all potential customs charges and delivery responsibilities before ordering, as this was not made clear to me.
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