This is now my second or should I say 3rd watch from this company. The first one, purchased in 2022, I had no issues at all. The second one has been a complete nightmare.At first when I received it, I realized I had made a mistake and purchased the smaller of two watch faces. I wrote them, explained my mishap, and that I wanted to exchange it for the 40mm watch face and now, due to me returning from the East Coast for Christmas would need it shipped to my AZ address. They responded promptly that the 40mm was in stock, gave me a coupon to put towards it, and they politely responded that they understood to send it to my billing address not the one I originally had been visiting. I thought wow they are on the ball. That’s where my headaches with Jossa, the customer service rep started. She said normally it’s done with their exchange portal and that’s where I should begin. BUT their portal after Christmas was disabled. Therefore, I should send the watch with the small clock face back as a return. Once received, I could then reorder the watch face that was bigger. I was told since it technically is an exchange, I’d receive my new shipping costs back. Watching their inventory now in sale status diminish, I decided to order the new watch at the time of the return. I wrote and explained everything thoroughly. The watch with the small face was delivered to the facility & a man signed for it on 1/2/26. They claim it’s still in transit even though I’ve sent her proof they have it there. My new watch still has not been received me. Leaving me paying for two watches now and having neither! It takes days for them to respond and no refunds have been forthcoming, but oh yes they do take their money instantaneously. BEWARE! I heard they are now owned by some other company.
Claim your business profile now and gain access to all features and respond to customer reviews.
