Update: After leaving the below review the manager of customer services contacted me directly to offer a refund or replacement for the watch. I was contacted quickly and the customer service manager was extremely understanding and I am delighted that the exchange watch I ordered is now being processed. Thank you Jhoanna.———————————————————I have bought two watches from this company in the last 10 years, I loved the design and was always complimented on them.Back in August I purchased a third watch, when it arrived (in late September) I realised it wasn’t the size I was hoping for so organised to exchange it for another design of the same price - a straight swap which I thought would be easy to sort.They claimed the returned watch was never received and offered no solution so I was €140 down with no customer service. In November I unexpectedly received an email to say they had received my returned order and were processing the exchange - great news. It’s now mid December and I have still not received the watch I had chosen as an exchange. Very little communication about what is going on, it’s a pity because I had always recommended Larson and Jennings to friends who asked about my watches. I hope they haven’t had the poor experience I have had. I would not be inspired to buy from this company again.
Claim your business profile now and gain access to all features and respond to customer reviews.
