Customer service needs a lot of work and the return process was unnecessarily complex and drawn out because the customer service agents would keep closing tickets and switching reps, almost as if buying time to time out your ability to make a return. The watch was fine, just not as expected so I wanted a different one instead, but the process to return the watch was such an annoying process I will never buy from this company again and didn’t even bother buying the watch I was eyeing. Annoyed I had to pay $20 to return the darn product (unused, unworn, had it for less than 7 days still in its box) because they didn’t even foot the shipping bill back to them.
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