I bought my wife a Larsson&Jennings watch back in March and she immediately fell in love with the design. Unfortunately 2 months later my wife saw that the bezel surrounding the watch had lost a crystal and that 2 others had darkened significantly. After reaching out to customer service and providing pictures of the defect, Larsson&Jennings immediately sent us a new watch without hesitation and even requesting the damaged watch. Superb customer service and a stand-up company that cares about their product and customers. Super happy with my experience!
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