Laser Clinic, Newmarket NZ - I wanted to share some feedback regarding your cancellation policy. I completely understand and respect the requirement to provide 48 hours’ notice. However, there are situations that arise which are truly beyond a customer’s control.Most recently, I had to cancel last minute when my car battery died unexpectedly after I had accidentally left the door open overnight. On a previous occasion, I was caught in gridlocked Newmarket traffic and physically could not make it to my appointment despite my best efforts.I appreciate that policies are in place for good reasons, but as a long-standing customer who has spent significantly on both laser treatments and facials at your clinic, I find it disappointing that there seems to be little room for flexibility in genuine cases like these. I felt dismissed rather than supported when I called to explain.A more understanding approach would go a long way in maintaining loyalty and goodwill with your customers.
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