Short Summary:I ordered a laser pointer based on incorrect product information that LaserPointerStore later admitted and even changed on their website. It took three months of back-and-forth with unreasonable offers for resolution before they finally offered a guaranteed refund if I sent a video showing the laser was still in excellent condition. After submitting the video, I received no response for over a month. When I warned them that I would take action, they closed the support ticket and deleted the chat. I’ve spent a lot of money, time, and energy on a product that is now almost useless due to false advertising. I cannot recommend this store.⸻Detailed Review:In April 2025, I bought a Sanwu laser pointer from LaserPointerStore, mainly because of the „multiple modes“ that were clearly stated on the website. After receiving the laser, I discovered it had only a single mode.I contacted support immediately. LaserPointerStore then changed the product description on the website and, a few days later, acknowledged that the product did not have multiple modes as previously advertised. Over the course of nearly three months, I was offered several very unsatisfactory options for resolution like a partial refund of only about 35% or an exchange for a different product with multiple modes – but only if I paid several hundred USD more.Eventually, they agreed to issue a refund and amount later to be determined depending on the condition of the laser and under the condition that I declare false information on the customs form. I explained that I would not falsify customs information and asked for a guaranteed refund. I offered to provide video evidence showing that the laser was still in excellent condition, because it was only used once.LaserPointerStore accepted this offer, and I submitted the video promptly. However, I received no reply for over a month. When I followed up with a warning that I would take further action, they closed the support ticket and deleted the entire chat history.So after months of patience and effort, I received neither a refund nor a proper resolution – only delays, broken promises, and poor customer service.UPDATE ADRESSING LASERPOINTERSTORE‘S RESPONSE:I am deeply disappointed by LaserPointerStore’s response to my review. While I initially believed this was a case of poor customer support, the statements they now make are demonstrably false – and I have clear evidence to prove it.1. The product was not as describedWhen I placed the order, the product page explicitly stated that the laser pointer had “multiple modes” – which was the main reason for my purchase. After I raised the issue, LaserPointerStore quietly changed the product description on their website and even acknowledged in writing that the model I received does not support multiple modes. I have screenshots, video recordings, and chat history documenting this.2. I was always willing to return the product – under fair and legal conditionsLaserPointerStore asked me to declare false customs information in order to avoid import charges on their side. I understandably made it clear that I would only return the product if I received a written confirmation of a full refund and did not have to make any false declarations.Eventually, they agreed to a refund if I provided a video showing the laser was still in excellent condition – which I promptly sent. After that, I received no response for over a month, and when I followed up, they closed the support ticket and deleted the chat.3. There were no threats – only justified transparencyI never “threatened” the company. I simply stated that, after *months without resolution*, I would leave a public review describing my experience. That is not a threat – it is a legitimate consumer right. ⸻This is not a misunderstanding. It is a case of a product being sold with false advertising, followed by months of delays, shifting answers, and poor communication. I stand fully by my review and I am willing to provide all documentation upon request.LaserPointerStore: If you are still interested in resolving this, I remain open to returning the product under legal and clearly confirmed conditions.
Claim your business profile now and gain access to all features and respond to customer reviews.
Laser Pointer Store is a professional and reliable online laser devices store.
