I saw the ad on Facebook and thought it sounded like a good deal. I went on to order it and the checkout process was so confusing with pop ups all over the place with special offers for 3 bundle of mascaras and eyeliners. Then I noticed my account was charged twice. When I queried this with the company they said it was for a vibely mascara and three eyeliners. They said refund was not possible as it had already been shipped and I could return once received. It took ages to come and when it did the eyeliners were ok but I don't really use them so as it was before Xmas I decided to gift them to my friends rather than go through the rigmat of returns.Then a month later I noticed a charge for £24 for VIP benefits. I again emailed them and they said i signed up to it when checking out. This is for discounted products from their website. Number one there is not a great deal of variety on their website that warrants such a high amount for VIP benefit. Number two o don't use a great deal of make up and will never make use of this. I told them this and after a while they emailed me back saying the terms were made clear on their website and they are happy to offer me 50 % refund. This is not acceptable to me. I have ordered stuff online before and have never seen these sneaky pop ups when checking out. I really wish I'd read the reviews on here before I ordered as it seems like a good way to take extra money as nothing is made clear. Before you know it the check out is complete and the only way you know what you have bought is when they email you. I emailed them straight away and the order had already been despatched. Company is based is USA but product has come from china. Very disappointed. I don't see what the issue in giving a full refund is. They are not losing out on product. I don't want the VIP benefit and that is my choice as a consumer. They know full well about their dodgy check out process as many have said on their reviews yet they have not sought to remedy this at all.
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