I booked a reservation with the company ITA AIRWAYS and I found myself with Pegasus Airlines. I paid to receive the boarding passes but they never arrived so , after chatting with assistance twice, I had to do it myself late at night on Pegasus website but my PNR NUMBER WAS A ITA AIRWAYS NUMBER. They couldn’t solve the problem. I wasted so much time.
The flight had two Hours of delay.
When I arrived to the hotel ( after looking for the transfert car which was hard to find, I was so tired) They didn’t give me the junior suite I had paid for but another non restaured room. They said that from Expedia ( my order wasn’t with expedIA )They had visualised another room but they were so kind and gave me the right room the following day, the junior suite I had paid for, immediately. The hotel is gorgeous, the people are very nice and professional. They “saved me” and helped me fix the situation.
I don’t know if I will be using booking/ last minute.com anymore. No clear information, changes, no one to talk to, only chat… a disaser.
Claim your business profile now and gain access to all features and respond to customer reviews.
Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories.
Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.See more
