I am extremely disappointed with the level of support I have received after completing my booking. This is my first time booking with your company, and unfortunately, the experience has been very poor.
After finalising the booking, there has been very little assistance. I have had to contact the hotel myself and am now being advised to contact the airline directly as well. I do not understand the value of booking through your company if I am left to manage key arrangements independently.
Earlier today, I contacted your team to request assistance with adding another person to my hotel booking. I was told that I needed to contact the hotel directly and was only provided with a phone number — no email address or alternative contact method. I had to search for the hotel’s email details myself. Additionally, I was given an overseas contact number, which would result in international call charges from London to the Middle East. The agent stated that they were unaware that I would incur charges for making such a call. This lack of awareness and support was very concerning.
On more than one occasion, the agent I spoke with did not have the necessary information readily available and had to go away to check, causing further delays. Overall, the service I have received has been disappointing and significantly below expectations.
I would appreciate a clear explanation as to why adequate post-booking support has not been provided and how this matter will be addressed.
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