Totally scammed by lastminute.com.
They took my payment instantly at 12:41 on 26 February 2026, but I never received any confirmation email, booking reference, or proof that my holiday even exists. We realised immediately something was wrong and contacted them at 12:56 the same day. Since then, we have only been told to wait. We were never given any case reference number, so we don’t even know if our issue has officially been logged, which makes it extremely difficult to follow up.
Customer service told us we must wait up to a maximum of 72 hours, and there are only two possible outcomes:
1. The holiday might eventually be booked as it should have been in the first place — but that means we have to go through days of completely unnecessary stress and uncertainty, not knowing if our trip even exists.
2. They might not be able to fix it, in which case we would only receive a refund with no compensation at all, and we would be forced to rebook at whatever price is available now. The same package is already nearly £100 more expensive and doesn’t even have the same flight times anymore.
What makes it worse is that we are forced to wait the full 72 hours before taking any action, because if the booking suddenly gets confirmed during that period, they will no longer allow a refund. So we are stuck waiting while prices increase and availability disappears, all because of their system failure.
They also said if a refund is issued, it could take 7–14 days to get our money back — yet they were able to take the payment from my account in seconds. That’s absolutely mad and completely unfair.
Taking a customer’s money without confirmation, without a case reference, and forcing them into uncertainty with no accountability or compensation is completely unacceptable. This has caused stress, wasted time, and potential extra costs due to their mistake. Extremely unreliable service.
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