Like another airline, I found myself in a difficult situation abroad after a flight cancellation, struggling to get assistance. Despite trying to remain polite, I eventually had to adopt a more frustrated tone, acknowledging the reality of the flight unavailability as I could see it on my own screen. There were two airlines involved, and each shifted blame onto the other. It's unfortunate, but if you typically approach customer service with kindness and find no satisfactory solution, my experience suggests that things may change if you express your frustration more openly, file complaints, and document interactions when possible. I honestly don't understand why it works this way. It didn't feel right, even for me.
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