We flew return Sydney to Santiago with LATAM in February 26. The seats are ridiculously narrow so if you have a pair of shoulder be prepared to be real close with your next door neighbor. They are also so short you can forget about even touching your toes. Staff are rude, unhelpful and do not carry out any services after the bare minimum meal service. Meal was white rice with 3 small pieces of meat and some watery tasteless sauce. If you want water you have to attend the crew bay for it. LATAM will also use two different scales to weigh your luggage and one at the desk over reads by about 1kg compared to my scales and the free airport ones. They will then try and hit you up for luggage fees, which on that flight is about 127 AUD. The website and app don't work well either. Of concern they appear to employ pilots who love to slam the aircraft into the ground on landing. I have never seen any aircraft abused in such a manner, let alone a Dreamliner. This was the last time we will use LATAM and I cannot recommend them to anyone.
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