lattafa.de

3.1
3.1 Based on 21 reviews

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Patsy
LATTAFA ECLAIRE IS NICE, but the customer service... NONEXISTENT.

The perfume smells OK... longevity is iffy (BLATTE DUPE). IT'S DEF NOT BL (close but very different to the trained nose). Anyways, I emailed them about extremely f***ed up bottles and their corresponding packaging... NO RESPONSE. THEY HAVE NO NUMBER, AND 0 CUSTOMER SERVICE. My OG tracking was sent 5 days after my email, and almost 10 after it had already been delivered. I thought they responded to my email by reshipping my order, despite not actually responding to the email. NO. The systems are just janky AF, and they sent tracking a million years late. Thank God I used PayPal. I'll have to dispute my charges if I want help. It's been 9 days since I emailed for assistance... SMH. I prefer Bianco Latte. I know the quality and performance. I have access to customer service. Lattafa has gotten too big to care about their customers. With the small amount that didn't leak out, I was able to see the perfume fades quickly. It was literally everywhere, and evaporated down to it's core ingredients with 0 alcohol. The shipping box still didn't carry a strong scent. BLATTE you can smell until you wash yourself/your clothes. Also, the packaging is inferior. The paint on my bottle looks like when you add paint remover to spray paint. It has me a bit concerned as to what's actually in the bottle if it's eating the spray paint on their bottles off... ya know? I'm in a bunch of groups, and there's a lot of ppl with the same problems. They have the ability to be great. They just choose to be mediocre.

2
Date of experience: Sep 02, 2024

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