I hired a van online almost two weeks ago and was pre-authorised nearly £500. A few days later, I was informed that the van was not available, through no fault of my own. I immediately requested that the booking be cancelled.
Almost two weeks on, the £500 is still missing from my bank account. I contacted the company again a few days ago, yet the funds have still not been released. It is unacceptable that they allow customers to book vehicles that are not available, take a large pre-authorisation, and then fail to return it promptly.
This is extremely poor service. Their error has left me out of pocket and struggling to pay essential bills, which is completely unacceptable. A pre-authorisation should be released immediately once a booking is cancelled, especially when the cancellation is caused by the company.
I would strongly advise others to think carefully before using this service. I am experiencing genuine financial difficulty as a direct result of this company’s failure to act. I’m now having to look what I can legally do to get my money back.
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Car, Van and Minibus Hire in Bude and Launceston.
Vehicle delivery available.
Diverse range of cars from City to SUVs, available in manual and automatic.
SWB, LWB & XLWB vans available.
All cars are less than 12 months old.
We specialise in delivering vehicles to holidaymakers visiting North Cornwall in their motorhomes.
17 seat minibuses and MPVs also available.
Online booking or give us a call.See more
