After my items were picked up without issue, I received requests for special services through the app, all at steep prices with no clear explanations for the excessive fees. They felt like take-it-or-leave-it offers: A single zipper repair on a gym bag for £72!? Cleaning a single-size foldable mattress for £100!? Naturally, I declined, meaning those items would be returned to me untreated. Fantastic! :D My interactions with the support team were unproductive. They seem to think that good customer service means offering polite responses without addressing real concerns. Delivery options are extremely rigid: you need a concierge or someone to wait around for a delivery with three-hour time slots and unreliable ETAs. Overall, this service is quite inconvenient for a busy individual, which is ironic considering the target customer. Additionally, the service merely acts as a middleman, sending orders to local dry cleaning operators. Next time, I’ll go directly to the source; this one isn’t for me.
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