laura.ca

I purchased a shirt a few days ago from…

I purchased a shirt a few days ago from a Laura store but when I got it home it didn't match what I needed it for. My daughter tried to return it for me today, but despite me calling the store and confirming that she could return it without my card as I was told the refund would be "automatically applied" back to my card, they told my daughter that they needed my card. She then asked for the shirt back so I could deal with it later, but the sales lady said it was too late because she put it on a gift card. My daughter called me about this and I told the lady that I did not want a gift card as this is not a store I shop at- I was told it was too late. I asked for it to be reversed, but she declined. I asked to just buy the shirt back with the gift card and then I would return it, but she said the money would have to go back to a gift card. She told my daughter to just buy something from the store and then sell it myself- seriously... that's complete BS. She then said that there was nothing to be done about it and to just take the gift card. Well now I ABSOLUTELY will never shop there again. Ever. You basically forced me to have to buy something from you again as you refuse to give my money back (might I add that this shirt was close to $100) because you jumped the gun and issued a gift card rather than just giving the shirt back for me to deal with another time. Your solution was for me to buy something else and then try to sell it myself- great customer service (that's 100% sarcaatic). I do not like being forced to do things, and it is well within my right to return items to your store for my money back, as per your OWN return policy. Note to everyone else- do NOT shop at Laura unless you are 100000% sure that you will never need to return the item. Their customer service is terrible and they will not stand by their own policies.

Date of experience: Nov 21, 2025