Horrible customer service. Placed a $200 order on line on January 4 to be delivered to Penguin Pickup location in case I was not home. Was supposedly delivered there on January 14, but they advised they did not have it. Called Laura on January 15, waited for an hour or so to speak to someone. She advised me to wait until January 18 and call back then if it didn't turn up, which it didn't. Called back, waited another hour or so, and agent opened ticket with Canada Post to see where item was. I called Laura on January 20, waited another hour or so, only to be cut off before I got to speak to someone. Called back, waited another hour, only to get cut off again. Called back today, waited 1.5 hours only to get a busy signal after all that time. Called again and got busy signal immediately. Sent email to Laura head office in meantime. Next step is BBB.
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