For the second time, I have had an awful return experience at the Kelowna, BC store. The first episode was dealt with to my satisfaction, but only after several telephone calls and escalations to upper management. The most recent problem arose from a return that was 2.5 months after the purchase. I did no alterations to the item, did not wear it, and did not cut off tags. I purchased the item in September, and since it was a cold weather item, I did not put it on until the day I needed to wear it. It did not look right and was not fitting well, so I decided to return it. I am a senior and cannot drive at night. I also live 2.5 hours away from this store and only travel to this city when absolutely necessary. When I was told that, due to the return window expiring, I was getting only 75% of the value of the original purchase price AND I had to accept a gift card. Nothing else was offered. So, in essence, I paid for 100% of the garment, but received only 75% of the value when it was returned. Furthermore when I purchased the item, I was not made aware of the return policy, either verbally, or by being directed to read the extra tiny print on the BACK of the receipt. I will, AGAIN!!, be escalating this as far up the ladder of greed as is necessary to achieve A FULL REFUND!! I would definitely NOT recommend shopping at any Laura store.Pissed off customer in British Columbia!!
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