I feel obliged to share my experience as I am totally flummoxed by the way it was handled. I have been a long time customer of Laura and Melanie Lynn, its sister company. In fact just in 2023, I may have spent a little over $500 and I still consider Laura, my favourite store with good product offerings and very helpful staff at the stores. I was however dismayed by the customer service response (Katina Daley) I received about a small problem I encountered with an online order I made.First to note is that the toll-free number to contact Laura Customer Service is not valid across North America. Also worth noting is that this is my first time voicing a concern. I have been communicating with Katina who offered a solution of a code to use towards another purchase at Laura. This code is valid for six months after which, it expires. I am on the cusp of travelling abroad and so I tried to utilize this "credit" before I leave. The transaction is cancelled without a reason proffered; I am surmising it might be out of stock. I contacted Katina about the latest development and asked if she would consult with her manager to either credit my credit card or send me a Laura gift card for the same amount.Well, here is exciting part. My email address has been programmed to go to spam by Customer Service so there is no way to continue my email conversations with Katina Daley. What a cold and terrible way to deal with a long standing customers. I feel everyone ought to hear of this experience.
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