I purchased the navy knot satin clutch (item #122088 for $58) at the end of August for my son's wedding, which took place Oct 19. The clasp was extremely tight and hard to open. After opening it twice that day, the side of the purse separated from the frame, causing it to hang open. I tried to return it to the store, knowing it was past the return date, hoping I might be offered a credit note for obviously defective merchandise. "Nothing we can do". I told her to throw it in the garbage, because that's what it was, but salesperson repeated that she couldn't keep it, couldn't throw it away... Selling me an item that was useful for less than an hour? No problem. I've purchased from Laura for years, but this makes me question the quality of the rest of the merchandise they sell as well. Very disappointed with this response.
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