I had purchased a dress for an upcoming wedding. While purchasing the dress I followed the size guide. I ordered the suggested size 16, when I received the dress it was huge on me . I called customer service line to ask if I could could exchange for a smaller size as it was final sale item. I was told I can exchange the dress but only in store. The closest store with the dress is almost two hours away. They have the smaller size in stock online but refused to do an online exchange and when I asked if it could be ordered to my closest store in my town I was also denied. I wasn't asking for my money back and was even willing to pay the shipping to get the dress in the proper size. I will never purchase another item from Laura and I will advise friends and family members not to as well. A store that is "suppose" to be higher end ,has the most ridiculous online exchange policy. I am now stuck with a dress that I cannot wear.
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Shop Laura for women's clothing in every size & accessories: dresses, tops, pants & more. Explore our looks in Plus and Petites.
