On April 30, 2025 I shopped at a Laura's store in London, ON. for a dress to wear to a wedding. The sales associate who assisted me was polite, very helpful and I narrowed my choices down to one. I asked the salesperson if there were any upcoming sales since Mother's Day was just around the corner. Twice she said, "let me talk to my manager" since I was hesitating to make the purchase in the event there would be an upcoming sale. After the second conversation she had with her manager, she returned saying there was a sale beginning May 8th. and if I returned that day with my sales receipt (no need to bring the dress) they would adjust the price. So on May 8th. I made the 30 minute drive back to the store in order to obtain the price adjustment. To my surprise (and I must admit irritation) the only option was to give me the refund on a gift card....store policy. This was never mentioned at the time I was making the purchase and I believe I would have postponed buying until the following week. I have spoken to Laura's head office but to no avail. The only repeated response was "I'm very sorry". Unfortunately my experience does not foster good customer care in my opinion and as I said to the person at head office....."in the future, Laura's will be at the bottom of my list when I am shopping for women's clothing. The majority of retail places in my experience adjust the price and the difference is repaid in the same form in which it was initially paid for. There are times when a sale item is permitted to be returned but the refund will be in the form of a gift card. Always, this is clearly stated before the purchase is made. In this case I was not returning the dress and I had purchased it at full price.
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