I ordered the Iliana tv unit. After about 2 weeks with no sign of it arriving and the tracking information not updated, I contacted Valencia in customer service. She advised that my item had been returned to sender and will arrange for the item to be resent. It arrived 4 days later. Valencia was so pleasant and helpful to deal with. Docking one star for the unit being returned to sender without updated tracking information and no attempt to deliver. I wonder what would have happened if I hadn’t made contact?
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