laurajamesfurniture.com

2.5
2.5 Based on 61 reviews

...

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Roscoe Howard
Unbelievably incompetent company

Unbelievably incompetent company. Was sent a unit with 2 damaged panels. Unfortunately I did not realise they were damaged until it had been assembled. Contacted Laura James requesting return for a refund, explaining the damage and also poor quality of the unit overall (cheap looking and the doors do not fit squarely), but they refused a refund because we’d assembled and disassembled it. They eventually sent replacement panels, but these were also damaged! I again requested return for refund, which again they refused. They sent further more panels, which I’ve had to wait a month for, but oh guess what? These are damaged too!! Unbelievable! I cannot believe how incompetent one company can be. I am waiting to hear from them. Whatever you do today, DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

1
Date of experience: Mar 27, 2025

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