laurajamesfurniture.com

2.5
2.5 Based on 61 reviews

...

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armathis
Frustrating experience with Customer Services

I Ordered a wardrobe and chest of drawers set which I’m mostly happy with. Upon assembly it was evident that the hanging rail for inside the wardrobe is not long enough so won’t sit flush in the side brackets meaning it falls down. I alerted LJ customer services straight away including photos of the defective part and whilst I received a prompt initial response, the incorrect replacement item (screws, brackets etc) was sent out to me! Two weeks on, I’m still waiting for a replacement hanging rail which is long enough to fit properly inside my wardrobe. Disappointing to say the least!

1
Date of experience: Feb 03, 2025

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