I have just recommended this company to a friend but was subsequently disappointed to read so many negative reviews. I used them 8 yrs ago after they were recommended to me by a well known high street bank's customer services adviser who had used them herself. I was able to draw up a bespoke loan contract with a friend and we were both extremely satisfied with the result. Having made use of the 7 day free trial period and printed off the contract, I easily cancelled the provisional subscription as instructed with no problems. Reading between the lines of the negative reviews it seems that some customers claim to be charged for the trial period and others claim that payments were taken without their authority after the trial period expired. The reality is that every customer has to provide card details in case they decide to automatically continue the subscription after the 7 day trial expires. If they do not wish this to happen the onus falls on the customer to cancel their provisional subscription online within the 7 days. Simple as that, yet so many complainants are clearly unfairly blaming this company for their own failings.
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