I started a 7 day free trial and did not use it except for a one time glance at a document on the first day of this trial. I thought I cancelled it but was notified on my banking app of a £33 payment taken for a subscription from lawdepot.com. I cancelled immediately the subscription on being notified of this "pending" payment. I am annoyed because there was no communication whatsoever of notification of being close to the end of the free trial in case someone did not know they had not successfully cancelled.Having looked at the T&C's it seems that the company is currently in contravention of the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that makes it a legal requirement to give a 14 day cooling-off period- a term that is not included in the T&C's of lawdepot.com. The fact that the company is in breach of this regulation is serious and leaves them open to criminal sanctions (including an unlimited fine and a prison sentence of up to 2 years).I just hope that on reflection the company refunds my £33 as is my statutory right and that the company rectify their breach of the said regulations by rewritting their T&C's.
Claim your business profile now and gain access to all features and respond to customer reviews.
