Customer service is appalling!Put it this way, if you die they will keep taking your money every month 'It's the customer's responsibility to cancel' is the line you will get. They do not take ANY ill-health into consideration, even if you have not accessed the account in over 6 months they do not send you an email or any correspondence... basically so they can keep taking your money without you realising. The advisor told me 'If I was on top of my accounts I would know this was going out' I explained the ill health... meant nothing to them. STAY CLEAR OF THIS COMPANYI was also told 'we have been going for over 20 years' and with customer service like that, I can only assume it is from all the monthly subscriptions that they get, when people do not know they have subscribed. Shockingly bad.
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