I was helping a client with the wording of a Loan Document. I checked on the internet for advice and found Lawdepot Ltd. I did read that there was a first free trial document offer, so I took advantage of it. However, it took until the early hours of the morning to try and complete the document, as it kept printing out in Chinese! At first, I thought it was a scam ! Eventually, I re-did the whole document again - successfully. RR.Today, I saw that PayPal had paid £33.00 to them. I had read, I thought, that the first one was free, which was correct. However, I had overlooked the fact that I had to cancel the "Trial" after a week! I was so tired that the word Trial - at the time, in my mind, was referring to the actual "Trial" ahead! I take full responsibility for my neglecting to read the terms properly, but I, in no way, was expecting the hostile, ignorant manner in which I was shouted down and interrupted by the receptionist to whom I spoke. I was shocked and appalled when she told me that it was obviously 'my' computer that was at fault and that I was "obviously out to blame other people for my errors"! I had made the courtesy call to them, as suggested by PayPal, merely to tell them that the first payment had been made and that I had now stopped all future payments of £33.00 per month. I take the moral of the story to be - Do not work when you are tired! And always read the small print ! However, I will NEVER do business with this company again and I certainly will not recommend them to anyone, due to their lack of listening skills and their belligerence and lack of respect to their customers.
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