lawdepot.co.uk

1.6
1.6 Based on 187 reviews

...

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Fletcher Butler
Takes money even when you cancel

DO NOT USE THIS COMPANY. They are rude, and take payment EVEN WHEN YOU HAVE CANCELLED THE SUBSCRIPTION. I have just noticed they have taken almost £87 out of my account, after the subscription was cancelled. They refused to refund for a while, then offered £58 refund. I expressed that I expect a full refund because I cancelled the subscription. They then accused me of not cancelling the subscription and decided they were not going to refund. We cancelled the subscription as they did not provide documents we needed. We even emailed to confirm cancellation. The lady typing was defiantly not customer service trained, and they clearly do not no the law. Despite what they sell. I have reported them to the bank, but I would advice anyone not to use them, if they want their money kept safely in their bank.

1
Date of experience: Jun 17, 2019

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