I used one of their templates to draw up a tenancy agreement, and paid £29 which was reasonable value for a straightforward document. I hadn't realised that they had laid a little stealth bomb for me to keep on paying them £29 per month until I cancelled.
When I did cotton on I had paid this recurring fee 6/7 times. I'm usually pretty aware of these stealth bombs - and despise companies that use them - but either this was done in a particularly clever way, or my guard was down for once.
After several discussions they refunded 4 months worth of deductions, so it could have been worse, but not great that they set the website up like this and only refunded some of the money I was tricked out of.
There's plenty of other websites that can do the straightforward stuff they do, so my recommendation would be to either use some-one else or be especially vigilant.
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