My experience with Lawrence Rand has been terrible from beginning to end. The property had multiple serious issues that were ignored, including a gas oven that was never connected and posed a live gas risk, confirmed by a gas engineer who had to remove it immediately. The gas safety certificate they provided didn’t even include the oven, a veryshocking and dangerous omission. Throughout the tenancy, I was given misleading and false information. When I questioned this, instead of correcting their mistakes, they tried to twist the situation and later accused me of being “rude” simply for following up on issues they already knew about. Emails were ignored, important details were hidden, and I repeatedly felt they were not being honest or transparent.Other problems, like a blown window, woodlice, and unsafe stairs, were brushed aside, and it became clear they were more interested in protecting the landlord’s costs than fulfilling their legal responsibilities or ensuring our safety.I’ve had to involve a solicitor because of the level of negligence, dishonesty, and stress caused. I would never recommend Lawrence Rand to anyoneHello, just reading Lawrence Rands response. Thank you for your response. I am disappointed to see your claim that you have “no record” of any reports or correspondence, as this does not reflect the experience I had. All of the issues mentioned in my review were raised repeatedly during the tenancy, and your team responded to many of them at the time. There were ongoing safety concerns, incomplete works, and significant communication gaps that were fully documented in email trails with your office. To now suggest that my tenancy cannot be verified is misleading and does not align with the history of contact I had with your staff. If you are genuinely committed to investigating, the full record of these matters already exists within your system. For the record, please also provide the correct contact email or phone number you expect me to use, as this was not included in your reply.
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Lawrence Rand is an award-winning, independent estate agency established in 2008. With over 15 full-time property professionals and more than two decades of leadership experience, we specialise in residential sales, lettings and property management.
Since day one, our mission has been simple: to deliver exceptional results with honesty, transparency and first-class customer service. We combine traditional estate agency values with modern marketing, proactive communication and a highly motivated team focused on achieving the best possible outcome for our clients.
We understand that moving home is one of life’s biggest decisions. That’s why we pride ourselves on being responsive, knowledgeable and supportive at every stage of the journey — from valuation through to completion and beyond.
At Lawrence Rand, we don’t just list properties — we build long-term relationships based on trust, performance and proven results.See more
