This agency shows little to no regard for either landlords or tenants. Communication is non-existent, and the owner outright refused to speak with me when I raised concerns. Their service is poor across the board — except, of course, when it comes to issuing invoices, which they manage with surprising efficiency.There is no communication inside the agency. Apparently different departments do not talk to each other in 800 sq. ft. Ridiculous. The only person very helpful was the Sales Director which I know since 2020. The owner, facing an issue with shared responsibility even refused to talk to me. I am now left with legal letters for bills not paid, inspections from TV-licence, collecting agents knocking on the door asking to enter in my property. Awful. Given 5 days notice before ending the tenancy, and this was indeed partly my fault, the only concern of the agency was to raise the invoice for their commissions instead of supporting with the inventory and explaining the best practice. I strongly recommend avoiding this agency. There are several others in the area that offer far better service and professionalism.For anyone will ready the answer from the Agents, please put yourself in the customer shoes and judge whether this has been a customer focused approach instead of a company-centric cash generating business ignoring the person who actually provided them business.
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Lawrence Rand is an award-winning, independent estate agency established in 2008. With over 15 full-time property professionals and more than two decades of leadership experience, we specialise in residential sales, lettings and property management.
Since day one, our mission has been simple: to deliver exceptional results with honesty, transparency and first-class customer service. We combine traditional estate agency values with modern marketing, proactive communication and a highly motivated team focused on achieving the best possible outcome for our clients.
We understand that moving home is one of life’s biggest decisions. That’s why we pride ourselves on being responsive, knowledgeable and supportive at every stage of the journey — from valuation through to completion and beyond.
At Lawrence Rand, we don’t just list properties — we build long-term relationships based on trust, performance and proven results.See more
