I regretfully feel that we made the wrong decision in appointing this real estate agent. While they said all the right things to secure our business, such as promising, "If I don't sell it within 2-3 weeks, I am not doing my job," and saying it was very possible we could have it settled by January, the reality did not match the promises. It took nearly seven weeks to receive the first of two offers, and several more weeks for any real action from the buyers. We were well into March before we exchanged and completed.From the start, their communication was poor. Although initially fine with me, it felt that as a female, they consistently directed communication to my husband, despite him telling them on two separate occasions to speak to me. Apparently, this is due to a system error where they call the first contact—a system I would suggest they fix. This behavior only changed after his intervention. Additionally, the frequency of communication while the property was on the market was irregular at best.While their in-house progressor seemed largely on it and did a good job chasing the buyers, their solicitor, their lender, and the estate agent acting for the buyers' buyers on the property they had for sale, they only really got in contact once I had nudged them several weeks after accepting the offer to find out the status. It was our conveyancer who was able to dig a bit deeper and find out what was really going on on the buyer's side and where things were getting stuck. Additionally, we were told by the estate agent that the buyers were chain-free, which turned out not to be the case, and the buyers also failed to disclose that they had a lease requiring extension—something that we feel should have come out during due diligence.The pre-sales service was promising, but the after-sales service did not live up to expectations. I considered appointing a second agent several times but went against my better judgment. I can only hope that potential buyers receive better service, but I am not confident in that. In short, we would not use them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lawrence Rand is an award-winning, independent estate agency established in 2008. With over 15 full-time property professionals and more than two decades of leadership experience, we specialise in residential sales, lettings and property management.
Since day one, our mission has been simple: to deliver exceptional results with honesty, transparency and first-class customer service. We combine traditional estate agency values with modern marketing, proactive communication and a highly motivated team focused on achieving the best possible outcome for our clients.
We understand that moving home is one of life’s biggest decisions. That’s why we pride ourselves on being responsive, knowledgeable and supportive at every stage of the journey — from valuation through to completion and beyond.
At Lawrence Rand, we don’t just list properties — we build long-term relationships based on trust, performance and proven results.See more
