I had to cancel an order for £1698I placed an order on line with Witham Timber whom I have used many times before with no problems at all. However, I learned that Witham had been taken over by Lawsons. Shortly after placing the order, I contacted Witham Timber to add a few items to my order. I was told that they were not handling my order and told me to contact Lawsons on line a new gave me their number. I was initially treated with respect and given a delivery date. When this delivery was not made I contacted Lawsons on line again and was treated with total disrespect being told to ring another branch of Lawsons as everything was in stock. From this point I was fed a load of lies and excuses that do not warrant including in this review.. Eventually, I was told by my local branch that thw order was loaded and would be delivered albeit over a week late. When it arrived only half the order was on the truck. The driver was embarrassed, as some of the items were even incorrect. I did not accept the delivery and cancelled the order. I was refunded the next day.What a shame that Witham Timber is now part of a dysfunctional Company.Needless to say I will not be using any of Lawsons outlets again. Keith Evans
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Lawson and Son Timber Merchant was established in 1921 in North London, and now has 19 branches within London and the South of England, making us the largest independent Timber, Building Materials & Fencing merchants in London and the South East.
We pride ourselves on supplying local builders and tradesmen as well as DIY enthusiasts with quality Building and Landscaping Materials, Timber, Fencing and Garden Buildings as well as offering a Specialist Loft Conversion division.See more
