13/11/25 11.15 am just got off the phone to a very rude man from Lawsons Whetstone Ltd customer service. I was having trouble with completing a purchase worth over 1200 pounds. I explained there was a problem with their website for completing payments, as I tried it on two separate computer operating systems but it kept failing. No attempt was made to take my order or account name or try to complete it for me over the phone. When I asked have other people had a problem with the website, I was told "Some do, some don't" then was suggested to call a different number in Princess Risborough where someone might complete the purchase and arrange a courier to me in Norfolk..."Do you want the number or not". I was appalled by this arrogant rudeness and lack of willingness to help. I would not call giving me a number to call someone else as helping. If I am buying off your website but struggling due to your faulty payment system, so then call your main 01727 226666 number for your support team, I would expect you to be able to help me complete the purchase, not be rude, dismissive and pass the buck on to someone else. Based on my experience I would advise anyone considering purchasing from this company to avoid.
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Lawson and Son Timber Merchant was established in 1921 in North London, and now has 19 branches within London and the South of England, making us the largest independent Timber, Building Materials & Fencing merchants in London and the South East.
We pride ourselves on supplying local builders and tradesmen as well as DIY enthusiasts with quality Building and Landscaping Materials, Timber, Fencing and Garden Buildings as well as offering a Specialist Loft Conversion division.See more
