I asked for my first order discount to be refunded (10%), which I forgot to use, and they refused. The items arrived (Fleece @ £120 and sale shoes). Very disappointed by one of the items; a pair of Mule shoes, which were SO wide that my feet almost fell through them entirely. This I would consider a fault, and when asking for the return postage of £5 to be covered, they asked for a photo but they’d already been shipped back. They would know the shoes are ill fitting - probably why they’re hugely reduced. Overall very poor customer service, which will prevent me ordering again. For the sake of the 10% coupon which is freely given to new customers, they have lost a customer.
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