I recently placed my first order with Lazy Oaf for their Monchhichi collection. I was super excited about this collab, but this soon turned to utter disappointment. Despite placing my order early (through the app pre-sale) on the day of its release, I did not receive my order until over 1 month later. This was down to two of my three items being placed on ‘preorder’, despite them showing as in stock when I placed my order. This was bad enough customer service, as I did not receive any sort of communication regarding these delays. On top of this, I then receive a refund notification for one of my items. I did not request a refund at any point, and upon contacting customer services I was told there was a ‘sizing issue’ and whilst this was being sorted my size sold out. I was then reassured that my other two items had been dispatched, but upon receiving my package, only one of the items were included. Upon contacting customer services again, I was not given any clear reason as to why this happened (despite clearly requesting an explanation), and this item was then refunded. So, after spending around £170, I received one item which was a pack of socks. Utterly disappointing. On top of this, when asking for an explanation for this total customer service disaster, I was repeatedly met with half hearted apologies and coupon codes despite informing the customer service agent that I would not be shopping here ever again. To my surprise, I then checked back on the website today and the two tops that I ordered are now back in stock. I would have been happy to wait another couple weeks for these items to come back in stock, but the customer services agents did not give me this option and just kept processing refunds as if that would solve anything. The way this company works is ridiculous. If items are on ‘preorder’ on the day of its release, why release the collab if it’s not ready? On top of this, please train your customer services agents to properly read and respond to emails appropriately. After informing you of my disappointment time and time again, being met with a coupon code is like a slap in the face. The 1 star here is for the good quality of the socks I received, but I would give 0 stars if that was an option.
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