Envious of all the people who've had good experiences, since we did not. We were told someone with many years of experience and lots of great reviews was going to be handling our house sale, but instead we got an unqualified trainee he managed who seemed to also be left unsupervised.Ultimately our house sale fell through following communications from Leadenhall to our buyers conveyancers telling them we weren't willing to provide a particular report (didn't mention it was because we would have to pay hundreds of avoidable pounds to get it any sooner, or labour the point that us paying for it at all was doing a huge favour to the buyers who should have been paying for it themselves) and while our buyers did have some bizarre and unrealistic expectations of their purchase process, they weren't helped by our representative at leadenhall seemingly having no idea about parts of the process either. The day Leadenhall emailed us asking if we knew if we needed a building regs certificate for something they'd been telling us for weeks we absolutely had to provide it for was a big alarm bell, followed by us finding out via Google that it was not possible to get one for the works in question as they were so minor - and the realisation we'd agreed to pay for an indemnity policy for something that didn't actually need it. You think you're paying for expert support and this is what you get.We were sent template documents that hadn't been edited to make them relevant to our specific sale, told that failure to provide documents quickly that we couldn't possibly complete yet was going to hold up our sale, and our representative overlooked important details like a building regs certificate and an electrical safety certificate not being the same or interchangeable things.Some other friends of ours used Leadenhall and had an entirely different set of people working on their sale and purchase and they spent part of their completion day in the Leadenhall office writing out sums on paper to explain why they didn't owe another £8k before their purchase could complete - that turned out someone at Leadenhall wasn't paying attention and had put an early repayment fee for the mortgage onto their bill even though it didn't apply. Leadenhall had refused to back down on this over the phone, before admitting the mistake when faced with the indisputable details in person. If only this had happened before we signed up to use them rather than after, we might have known better than to trust this lot with something so important Very much do not recommend. Even paying the initial deposit feels like we've been robbed.
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