A door-to-door salesman from Leaffilter came to my door yesterday and gave a brief presentation on the Leaffilter product. Since I just had my roof re-shingled 2-weeks ago, this was very timely. It was arranged for an estimate to be done today at 11:00. I had also been informed that the estimate would be good for one year and there were a number of discounts available, including a military discount for which I was eligible.Unfortunately, my dog severely injured herself and had been dropped of at the local Veterinarian at 10:00 am this morning for surgery to repair an extensive wound. When Anton from Leaffilter arrived shortly after 11, I told him about my dog, and he could see the blood on my back deck and was concerned about her well being. I told him I had to go to the Vet to pickup my dog at approximately noon and we arranged for him to come back at 3:30 to do the estimate, which he said would take about an hour and worked well for him as he had another estimate scheduled for 5:00 pm. The estimate was a bit late and started at approximately 3:45 pm. The first question Anton had was to inquire about our dog. Anton was very professional and obviously well-informed about the product. I assisted him with measuring, and he pointed out potential problems with my current gutters. When he was done measuring and taking pictures, the sales presentation began, and Anton was highly informative and compared other products. When it came time to give the estimate, it was very pricey, but not a surprising figure as I had done research on the product yesterday. After presenting the estimate I asked Anton if the discount had been applied, at which point he said no, it was only applied if I decided to move ahead today and not a later date. He did the calculations, and the discount would have reduced the cost by approximately $5,000.00.However, due to circumstances that delayed the estimate, Anton said he would call his operations manager. He was on speaker phone and Anton asked if I could wait to speak to my wife and call him back by 9:00 pm, could the discount be applied? The operations manager interrupted Anton and abruptly asked if I was the guy that delayed him from his other appointment at 5:00 and if I was, then No, the discount would not apply later the estimate for 12-months would stand and would not be given to me.Based on his tone of voice and complete lack of customer service and understanding, I told Anton that although I very much appreciated his professionalism and his depth of knowledge, I not be proceeding now, or in the future due to the Operations Manager complete lack of customer service and overall crappy attitude, which appeared to blame me for Anton having to come back to do the estimate.I assured Anton that his performance had nothing to do with my decision, it was all based on the Operations Manager attitude. I also told Anton that he could call the Operations Manager and tell him that he lost the installation and if he wanted to call me directly he could. I seriously doubt he will based on his condescending attitude towards the customer. As a professional who works in an industry that values people, my professional recommendation is for the Operations Manager to take some customer service training, to include respectful workplace training.It is too bad because I was extremely interested in getting this product...
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